16 oct
Career Shepherd
Colombia
Only English resumes will be reviewed
Position: 18140128357 – (LatAm) Customer Support Specialist
Working Hours: Monday to Friday 9:00 am to 5:00 pm Local Time. Covering night shift in Australia
Salary Range: $1,500-$1,800 USD
About The Company
We are building a comprehensive, expert-curated library of interfaces from the best-in-class digital products. As a result, we help product designers find relevant design inspiration and references in significantly less time and effort. Mobbin is the world’s most extensive mobile app design reference library by volume. We have over 100,000 iOS and Android screenshots from more than 500 best-designed apps such as Airbnb, Netflix, and Snapchat.
Scope of the Role
We are seeking a proactive and dynamic Customer Support Specialist with a solid technical background to join our team. In this pivotal role, you will be instrumental in delivering exceptional support to our valued customers. Your primary focus will be on providing timely and effective assistance, ensuring a seamless user experience and fostering strong customer satisfaction.
Duties and Responsibilities:
1. Develop a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.
2. Serve as the main point of contact for customers, promptly addressing their queries, concerns, and feedback.
3. Act as a bridge between customers and internal teams, facilitating the resolution of product-related issues and ensuring timely follow-up.
4. Identify and escalate complex issues as needed, ensuring swift resolution and maintaining customer satisfaction.
5. Manage customer access to our platform, ensuring smooth onboarding and account maintenance processes.
6. Handle billing inquiries, payment processing,
and related requests with professionalism and accuracy.
7. Stay updated on product enhancements and industry trends, actively contributing to process improvements and suggesting innovative solutions.
8. Undertake additional tasks as required to support team objectives and meet evolving customer needs.
Requirements:
1. Demonstrate genuine enthusiasm for providing exceptional customer support and resolving issues effectively.
2. Possess strong written and verbal communication skills to engage with customers of varying technical backgrounds.
3. Display a proactive and independent approach to problem-solving, taking ownership of challenges and seeing them through to resolution.
4. Show flexibility in adapting to new processes, tools, and methodologies,
contributing to a dynamic and innovative work environment.
5. Minimum 1 year of experience using Stripe and 1 year of direct interaction with engineers.
6. Minimum of 3 years in customer service/support roles, preferably in a technical or software-related field.
When applying, state you found this job on Pangian.com Remote Network.
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▶️ Customer Support Specialist (Remote)
🖊️ Career Shepherd
📍 Colombia