16 oct
TheCompulab
Colombia
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.
Tipo de empleo
- Full-time
Ubicación
Desde casa
Descripción completa del empleo
About Us:
We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud environments, disaster recovery, backups, and essentially anything related to their technology.
Why should you consider our company?
- Our #2 core value is "Employee-Centric Growth: Investing in People,
Building Success Together" – We genuinely care about our employees and are committed to their well-being. We believe our success is a direct result of our team's efforts. Our goal is to understand what motivates you and how we can support your financial and personal growth.
- Our competitive incentive bonus program: After being with our company for a year, you'll be eligible to participate in our incentive bonus program, receiving a share of our success.
- We are dedicated to your growth! If you are eager to expand your knowledge, we are here to support your journey to the next level in your career.
This job is for you if...:
- You're eager to join a small but growing company where your contributions are crucial to our growth, and you'll share in our collective success.
- You excel in customer-focused IT solutions. If you're not only tech-savvy but also enjoy engaging with customers and addressing real-world business challenges, your skills will be highly valued in this position.
- You value personal and professional growth. This role is perfect for those seeking a company that cares deeply about individual development. We foster an environment where employees are encouraged and supported in their career and personal growth aspirations.
This job is not for you if...:
- You're applying just for the sake of applying: If you are indiscriminately sending out applications to numerous jobs without a specific interest in this role and what it entails, this might not be the right fit for you. We're looking for candidates who are genuinely interested in what we do and are eager to contribute to our team.
- This role requires a hunger for personal and professional development. If you're not keen on continually learning, improving, and expanding your skills,
this position may not align with your career goals.
- You don't thrive in collaborative technical environments: Our work culture emphasizes teamwork and cooperation among technicians. If working closely with others and having a positive, constructive attitude isn't your strength, this job may not suit your work style.
Technical Support Engineers handle more complex issues, requiring a deeper understanding of systems and applications. They are responsible for escalated tickets, involving detailed troubleshooting, and are involved in systems monitoring, maintenance, and more advanced client support.
Position Responsibilities:
- Advanced Technical Troubleshooting: Resolve complex issues involving network connectivity, routers, firewalls, and security.
Handle advanced Windows server and domain environment issues.
- Escalation and Collaboration: Act as the escalation point from L1, providing in-depth technical support and problem-solving.
- Systems Monitoring and Advanced Maintenance: Monitor and maintain systems, ensuring optimal performance and security.
- Technical Best Practices and Continuous Improvement: Implement and develop technical best practices, contributing to continuous improvement.
- Advanced Client Support: Provide high-level client support and incident resolution.
- Patch Management and Remediation: Manage and troubleshoot complex issues with patch installs, ensuring system reliability.
- Advanced Office 365 Administration:
Perform advanced administration and troubleshooting in Office 365 environments.
- Feedback and Knowledge Sharing: Provide valuable feedback and share knowledge with L1 engineers to foster their growth.
Skills and Abilities:
- Advanced understanding of operating systems, business applications, printing systems, and complex network systems.
- In-depth knowledge of TCP/IP and experience troubleshooting complex Internet connectivity issues.
- Experience with advanced configurations of Remote Desktop Services & VPN.
- Working knowledge of complex network setups including switches, hubs, patch panels, and connecting nodes.
- Proficient with various wireless technologies.
- Excellent interpersonal skills: telephony, communication, active listening, and customer-care.
- Strong skills in diagnosing and resolving complex technical issues.
- Ability to multitask effectively and adapt quickly in a fast-paced environment.
- Typing skills to ensure quick and accurate entry of detailed service request information.
- Self-motivated with the ability to independently resolve complex problems.
Qualifications:
- College diploma in IT or a related field, or equivalent practical experience.
- 3+ years of experience in IT, with a focus on advanced technical support.
- Advanced IT certifications (e.g., CompTIA Network+, Microsoft Certifications) are highly preferred.
- Experience with Microsoft products, including troubleshooting Microsoft Windows & Office 365.
- Solid knowledge of routers, firewalls, and TCP/IP protocol.
- Experience in an MSP environment and familiarity with tools like ConnectWise, N-able (Solarwinds), and IT glue are beneficial.
Salary Range: $ 1,000 to $3,000 USD a month
Job Type: Full-time
Application Question(s):
- How many years of IT experience do you have ?
- Have you worked with an MSP before
Language:
- English (Required)