22 oct
Open Works
Bogotá
Hello there! At OpenWorks, we are actively seeking an IT Systems Engineer (open to Mid-level and Senior Level) for one of our clients. This is an on-site, full-time position based in Bogotá, Colombia.
This United Kingdom-based IT Services company provides cutting-edge solutions designed to streamline IT operations and enhance organizational efficiency. As a forward-thinking player in IT Services, the company values innovation, reliability, and a proactive approach to technology, ensuring their clients receive top-tier support and technical solutions. ABOUT THE ROLE
- Location: Bogotá, Colombia.
- Type of contract: Full-time, on-site (offices in Bogotá).
- Timezone: Eastern Time Zone or Colombian Timezone.
You’ll be working in the night shift from company’s perspective.
- Salary: -Mid-Level with MSP experience: 6.000.000 COP/month (negotiable).
–Senior with +3 years of MSP experience: 9.000.000 COP/month (negotiable).
- Benefits: 21 days of Paid Time Off (PTO) annually, plus an additional PTO day for each year of tenure.
Health coverage with a Medical Insurance (HMO) plan for employees. Daily Lunch in Office. IT equipment provided. What You’ll Do
- Manage tickets and requests efficiently.
- Receive and document all customer calls, ensuring proper tracking.
- Provide initial assessments, attempt first-time resolutions, and escalate tickets as necessary.
- Contribute to process enhancements, documentation, and automation to optimize workflows.
- Perform assigned maintenance and project tasks.
- Assist with backlog tickets and platform cleanups as needed.
- Important: you need to be comfortable working on lower level tickets as well as more complex work,
since you’ll be working in the night shift from company’s perspective in UK, so a smaller team is active at these hours.
Here’s Your Tech Playground Must-Have Skills:
- Advanced English (C1 or C2 proficiency) is obligatory.
- Bachelor’s Degree in related field.
- For Mid-Level: +5 years in IT support roles, with previous experience in an MSP environment.
- For Senior: +10 years in IT support roles, with +3 years of previous experience in an MSP environment.
- Proficient in Group Policy/ADMX within Intune/Endpoint Manager.
- Strong practical experience with Intune, device management, and compliance.
- Deep understanding of public DNS records and security best practices.
- Expertise in backup protocols, including best practices and restore processes.
- Solid networking knowledge, including switching,
routing, and traffic management.
- Advanced skills in Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Exceptional troubleshooting skills, particularly with Windows OS, Office 365, and email flow (MacOS experience is a plus).
Bonus Skills:
- Microsoft Certifications in AZ or MS tracks.
- Proficiency in PowerShell scripting for administrative automation.
- Familiarity with Azure infrastructure, including design and implementation.
- Experience deploying applications with SCCM or other RMM tools.
- Knowledge of SCIM and SSO within Azure AD.
BENEFITS
- 21 days of Paid Time Off (PTO) annually, plus an additional PTO day for each year of tenure.
- Health coverage with a Medical Insurance (HMO) plan for employees.
- IT equipment provided.
- Daily Lunch in Office.
Don’t miss out on the chance to make a positive impact while advancing your career! #J-18808-Ljbffr
IT
▶️ (Solo Quedan 24h) IT Systems Engineer (Mid and Senior)OpenWorks
🖊️ Open Works
📍 Bogotá