22 oct
Sezzle
Bogotá
About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction. The Company: Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation.
To address the problems of limited credit access among millennials, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. As the first and only B-Corp in the payments space, Sezzle's goal is to help everyone pursue financial freedom while investing in social good and ethical initiatives. We are committed to maintaining rigorous standards of social and environmental performance, accountability, and transparency. Responsibilities: Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. Oversee the resolution of customer inquiries through various channels. Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making. Ideal Experience & Skills: Previous experience in a customer support leadership role in a fast-paced environment. Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish. Proven ability to manage multiple tasks effectively and prioritize team objectives. Strong problem-solving skills and a passion for delivering exceptional customer experiences. Bachelor's degree or equivalent experience in a related field. Familiarity with Zendesk, LiveAgent, or Jira is a plus.
What Makes Working at Sezzle Awesome? At Sezzle, we are more than just brilliant engineers and passionate innovators; we are individuals with diverse interests and backgrounds. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven. Our culture is defined by our commitment to diversity and inclusion, enriching the employment experience and supporting our mission. Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. #J-18808-Ljbffr
▶️ Colombia Customer Support Team Lead
🖊️ Sezzle
📍 Bogotá