Agente de Call Center

Agente de Call Center

We seek Customer Service Representatives who are customer-focused, motivated, and proficient in advanced English to assist new and existing customers through chat and voice support channels. The ideal candidate is dedicated to providing exceptional service, handling inquiries efficiently, and ensuring customer satisfaction.

Responsibilities

1. Manage inbound customer calls, addressing inquiries and resolving issues efficiently.
2. Provide information about products and services to both new and existing customers.
3. Maintain a high level of professionalism and build positive customer relationships.
4. Work collaboratively with team members to achieve customer satisfaction.
5. Meet and exceed performance goals,





including call handling metrics and customer satisfaction ratings.

Requirements

1. Advanced English proficiency (both verbal and written).
2. Prior experience in a call center or customer service environment.
3. Strong communication and problem-solving skills.
4. High level of empathy and professionalism when dealing with urgent situations.
5. Ability to work on-site in Cali, Unicentro.
6. Motivated, with a focus on customer satisfaction.

Tipo de puesto: Indefinido

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▶️ Agente de Call Center
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📍 Cali