Ingeniero De Sistemas O Telecomunicacion

Ingeniero De Sistemas O Telecomunicacion

01 ago
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Importante empresa del sector
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Palmira

01 ago

Importante empresa del sector

Palmira

Salario confidencial Fecha de publicación: 28/07/2020 Palmira Sistemas y Tecnología

1 Vacante



Empresa confidencial

Descripción de la oferta

Corserva, Inc., is actively seeking Level 1 Helpdesk Technicians to work in our NOC 1st, 2nd and 3rd shift hours. Our Tier 1 Service Desk Technician is responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. In addition to working in the NOC, this level 1 technician may go on site as needed to perform PC hardware deployment and troubleshooting. Corserva is a privately held national Managed IT Service Provider headquartered in the United States.





For over 30 years, we have driven customer success by assessing, architecting, implementing, managing and protecting the IT that runs business. We offer a competitive salary plus benefits plan. Where you will work In our Cali, Colombia office Technical Skills IT Support relating to technical issues involving Microsoft?s core business applications and operating systems Basic technical support at the network level WAN and LAN connectivity, routers, firewalls, and security Service Ticketing system data entry and queue management Basic remote access solution implementation and support VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Improve customer service, perception, and satisfaction Fast turnaround of customer requests Enter all work as service tickets into company systems Communication with customers as required keeping them informed of incident progress, notifying them of impending changes or agreed outages Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems Interpersonal skills such as telephony skills, communication skills, active listening, and customer care Diagnosis skills of technical issues Professional IT Certifications, such as A+ certification. Windows 10 knowledge

Requisitos para aplicar

Corserva, Inc., is actively seeking Level 1 Helpdesk Technicians to work in our NOC 1st, 2nd and 3rd shift hours. Our Tier 1 Service Desk Technician is responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. In addition to working in the NOC, this level 1 technician may go on site as needed to perform PC hardware deployment and troubleshooting. Corserva is a privately held national Managed IT Service Provider headquartered in the United States. For over 30 years, we have driven customer success by assessing, architecting, implementing, managing and protecting the IT that runs business. We offer a competitive salary plus benefits plan. Where you will work In our Cali, Colombia office Technical Skills IT Support relating to technical issues involving Microsoft?s core business applications and operating systems Basic technical support at the network level WAN and LAN connectivity, routers, firewalls, and security Service Ticketing system data entry and queue management Basic remote access solution implementation and support VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Improve customer service, perception, and satisfaction Fast turnaround of customer requests Enter all work as service tickets into company systems Communication with customers as required keeping them informed of incident progress, notifying them of impending changes or agreed outages Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems Interpersonal skills such as telephony skills, communication skills, active listening, and customer care Diagnosis skills of technical iss

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