HubSpots LatAm presence is growing and were searching for a new leader in our Customer Onboarding team. Reporting into our Director of Customer Onboarding, you will manage a dynamic and growing team of Customer Onboarding Specialists, while further defining the HubSpot onboarding strategy and roadmap for our customers in the LatAm market.
More specifically, you will hire, coach, and develop a team of new and established Customer Onboarding Specialists, to meet defined metrics and solve for our customers during their onboarding lifecycle. In addition, you will work with cross functional teams in sales, recruiting, and customer success to drive regional and global company initiatives and deliver overall business success.
In this role you will focus on the following key areas:
: Conduct effective 1:1 coaching sessions to help with skill and career development
: Display an ability to build confidence and trust in your direct reports
: Maintain a high level of team engagement and motivation
: Collaborate with internal teams to identify skill gaps and develop training programs
: Lead the LATAM Customer Onboarding team towards continued success in customer happiness.
: Partner strategically with leadership across the wider Customer Success and Sales orgs to define and implement successful programs and support growth in region
: Drive long:term customer adoption through successful onboarding.
: Develop your team to deliver the best possible customer onboarding experience.
: Build and tweak playbooks and strategy to improve the effectiveness of onboarding programs.
: Use tools/automation to help team members achieve optimal productivity.
: Analyze customer and performance data to make informed decisions about operational and procedural changes
We Are Looking For People Who Have
: Proven experience in a management role, ideally in a global, scaling tech company.
: Fluency in Spanish and English (Portuguese is a plus)
: Worked with geographically dispersed teams; our Director of Customer Onboarding sits in Cambridge, MA
: Identified and implemented new programs cross:functionally, that drive customer success
: An ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
: A consistent track record of executing against aggressive growth strategies
: Experience with software implementation/onboarding or other consultative roles (or equivalent experience)
: Experience handling customer escalations or solving for challenging customer scenarios
: An ability to adapt quickly to new software and constantly changing business requirements
: Used data to analyze results and make data:driven decisions
HubSpot helps millions of organizations grow better, and wed love to grow better with you. Our business builds the software and systems that power the worlds small to medium:sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something youd like to be part of, wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.
HubSpot was founded in 2006. Were headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).
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