Client Services Executive

Client Services Executive

13 ene
|
Empresa líder
|
Cundinamarca

13 ene

Empresa líder

Cundinamarca

Job Title Client Executive Job Description Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.



Responsibilities



Assist in administrative process,update and maintainpolicies and procedures, referrals,payments,





database Handle administrative requests and queries fromAccount andRegionalmanagers Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English Buildingand maintainingstrong relationshipswithagentsand our customer services team UtilizingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant line managersand providingongoing customer support Managing cancellations and postponements To meet and exceed our Key Performance Indicators (KPIs) Manage sales pipeline to achieve team sales targets and drive results Prepare and provide quotes developing relationships of both new and existing partners SupportingtheAccountandRegionalManager for the region Demonstratingan excellent knowledge of Kaplan International products

Requirements



Requires 2:5 years related experience A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets Be comfortable working totight deadlines while managing competing priorities Bilingual proficiency in English Exceptional interpersonal and communication skills Ability to multi:task, prioritize and manage time effectively Ability to work under pressure and hard when required, and through customer objections Competent computer skills Bachelor's degree or equivalent



Compensation and Benefits



Competitive salary We offer an induction, on:going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams 15 days' vacation

About Us



Kaplan International Languages ( kaplaninternational ), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.



Location

Bogotá, COL



Employee Type



Employee



Job Functional Area

Sales and Customer Services



Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please Apply directly.



Posted 30+ Days Ago

Full time



JR206886



About Us



Kaplan International, the international division of Kaplan Inc., encompasses a range of businesses: a dynamic English:language training provider with 40:plus schools across the globe, a range of Pathways programme s which help international students progress onto degree programs at top:ranked university partners in the U.K., U.S., and Australia, a leading higher education institution inSingapore where more than 18,000 domestic and international students study towards diplomas and degrees and a professional and vocational training operation in Australia and Asia Pacific.



Application Process



We have

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