Technical Support Engineer

Technical Support Engineer

12 jul
|
Thales Group
|
Bogotá D.C.

12 jul

Thales Group

Bogotá D.C.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Technical Support Engineer ? Level 3 Expert for Thales, you will be involved in tier III application support for incidents, problems, change management and managed solutions.







Main Responsibilities:

Manage case load (full escalations and requests for assistance)

Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams as required.

Detect, investigate, recreate and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e. g. scripts, coding) to address issues as workarounds

Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, leverage opportunities for continuing education

Work closely with other Systems Analysts, Developers, Testers and Project Managers to improve customer satisfaction

Availability to perform on-call (after hours) shifts

Required Skills and Experience:

Bachelor's Degree in IT, Software development, Electronics or similar

Intermediate English

More than 2 year in S&M; jobs

Intermediate knowledge of operating systems (Windows and Linux)

Web Services configuration/troubleshooting (REST/SOAP)

Notions of Databases and SQL queries (MS-SQL and Oracle) / Basic Networking

Customer service skills, persuasive/assertive while maintaining a professional demeanor

Intermediate knowledge in Networking, Backup/Restore, Monitoring software for networks and applications, Storage, Tape library, and Virtualization (desirable)

Basic Networking

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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