Customer Service Analyst

Customer Service Analyst

12 jul
|
Stryker
|
Bogotá D.C.

12 jul

Stryker

Bogotá D.C.

What you will do



- Maintains direct contact with customers before and/or after the sale.

- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

- Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

- Focus of work may be in pre-sale or post-sales or both.

- Pre-sale:





Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.

- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.



What you will need



- University degree

- Intermediate English level

- Knowledge in order to cash processes

- Previous experience in ERP usage is desirable

- Previous experience in costumer service area or related areas



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