SAP Service Cloud
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics,
lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
1. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
1.1. Annual Revenue - Achieve / exceed quota targets.
1.2. Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
1.3. Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
1.4. Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
1.5. Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
1.6. Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
2. Demand Generation, Pipeline and Opportunity Management
2.1. Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
2.2. Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
2.3. Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al)
2.4. Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
2.5. Support all SAP promotions and events in the territory
3. Sales Excellence
3.1. Sell value.
3.2. Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
3.3. Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
3.4. Utilize best practice sales models.
3.5. Understand SAP's competition and effectively position solutions against them.
3.6. Maintain CRM system with accurate customer and pipeline information.
4. Leading a (Virtual) Account Team
4.1. Demonstrates leadership skills in the orchestration of remote teams.
4.2. Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
Experience & Language Requirements
> 10+ years of experience in sales of complex business software / IT solutions
> Proven track record in business application software sales.
> Experience in lead role of a team-selling environment.
> Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
> Business level English: Fluent
> Local language: Fluent, Business Level