Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Sr.
Specialist Implementation Overview • Lead processing implementation projects of a technical and non-technical nature during the planning, execution, implementation and post-implementation phases. • Deliver standard implementation activities ensuring quality and reliability of the implementations. • Can you effectively identify the consumers’ needs? • Are you able to handle multiple projects? • Are you self-driven and motivated to create efficiency in different projects? Role • Provides end-to-end project execution throughout processing implementation projects • Assess and document customer needs and according implementation activities. Act promptly on issues during project execution, in order to determine possible solutions and responsibles. • Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology. • Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers and guide them through applicable MasterCard processing rules, specification and documentation. • Handle multiple customer processing implementation projects in parallel. • Serve as the main point of contact with internal areas (Franchising, Legal, Product specialists, Finance) for projects with no Customer Delivery participation. All About You • Bachelor’s degree in Information Technology, Computer Science, Exact Sciences or Business • PMP certification from PMI (or equivalent) desired • Strong technical knowledge (networks, communication protocols, hardware/software platforms, testing environments) • Ability to understand business requirements and match them with technical implementation aspects. • Ability to interact well with customers • Good project management skills • Ability to work as a part of a cross functional team Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.