Do you want to be part of a Ridiculously Awesome Company - Apply now! Bilingual Customer Service Agent

Do you want to be part of a Ridiculously Awesome Company - Apply now! Bilingual Customer Service Agent

14 sep
|
TaskUs S.A. de C.V.
|
Jamundí

14 sep

TaskUs S.A. de C.V.

Jamundí

- So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top-notch.



YOU ARE GOING TO:



Receive inbound and/or place outbound calls.



Provide accurate and timely responses for inquiries coming through email and live chat support channels.



Filter content from the client's website.



Perform data and research functions.



Provide support through known basic troubleshooting techniques.



Manage and resolve customer complaints.



Identify and escalate priority issues.



Route calls to the appropriate resource,





when necessary and also document all information on customer interaction according to standard operating procedures.



Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.



Meet and exceed client-mandated KPI's (Key Performance Indicators).



Ensure consistent performance based on a continuous improvement model.



REQUIREMENTS:



We need someone who's willing to work on cyclical schedules.



Have experience on phone, email, and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections, and Technical Support? Even better!



Strong verbal and written communication and comprehension skills.



Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications.



We need someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.



A person who's resourceful, able to multitask, and has a high attention to detail will be a great addition to the team.



If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.



About TaskUs:



We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.



TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.



TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.



TaskUs is an equal opportunity employer.

- Requerimientos



- Educación mínima: Bachillerato / Educación Media

- Idiomas: Inglés

- Disponibilidad de viajar: No

- Disponibilidad de cambio de residencia: No

- Personas con discapacidad: Sí

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